Bridgepoint has successfully completed its acquisition of Eckoh plc, a global leader in Customer Engagement Data Security Solutions, at a price of 54 pence per share. Following this acquisition, Eckoh’s shares will cease trading on the AIM market and the company will delist from the London Stock Exchange on January 21, 2025. This marks the first investment from Bridgepoint Development Capital V (BDC V), which focuses on fast-growing businesses with an Enterprise Value of up to £300 million.

Eckoh has established itself as a key player in the Contact Centre market, providing software solutions that enhance customer engagement and ensure data security. The company’s growth has been fueled by increasing regulatory pressures, the shift to hybrid work environments, and the rising threat of data breaches. Eckoh’s innovative products enable secure interactions across various customer engagement channels, including voice, chat, and social media, thereby enhancing customer satisfaction and trust.

Bridgepoint, known for its expertise in supporting high-growth technology and financial services companies, aims to bolster Eckoh's expansion through geographic growth, product innovation, and strategic acquisitions. Nik Philpot, CEO of Eckoh, expressed enthusiasm about the partnership, highlighting the financial backing from Bridgepoint that will facilitate a more aggressive acquisition strategy, particularly in North America, where significant opportunities exist.

Philpot acknowledged the hard work of the Eckoh team during its time as a public company and expressed optimism about the new phase as a private entity. He emphasized the potential for accelerated growth and innovation in their offerings, particularly in cloud solutions.

Alan Payne, Partner and Deputy Head of Bridgepoint Development Capital, also expressed excitement about the partnership, noting Eckoh's strong position to leverage global trends in Contact Centre technology. He highlighted Bridgepoint's extensive experience in supporting software and payments businesses, which will be instrumental in unlocking Eckoh's growth potential.

Bridgepoint has a proven track record in investing in technology and financial services, with previous investments in payment technology providers and financial software platforms. The acquisition of Eckoh is effective as of January 20, 2025, and represents a strategic move for both companies as they aim to capitalize on the growing demand for secure customer engagement solutions.