Medallia, Inc., a leader in customer and employee experience, has appointed Mark Bishof as its new Chairman and CEO. Bishof, who has over 40 years of experience in the software industry, previously served as Chief Business Officer at Qualtrics and CEO of Clarabridge. He succeeds Mike Lipps, who will remain on Medallia's board.

Bishof expressed enthusiasm for leading Medallia, emphasizing the company's commitment to customer-centricity and innovation. He noted the significant growth opportunities ahead, especially with the support of Thoma Bravo, a prominent investor. Under Bishof's leadership, Clarabridge transitioned into a leader in conversational AI, showcasing his capability to drive transformation.

Thoma Bravo's Founder, Orlando Bravo, praised Bishof's leadership and highlighted the potential for Medallia's growth in a transforming sector. Alongside Bishof, Sid Banerjee has been appointed Chief Strategy Officer, bringing over two decades of experience in customer experience technology. Banerjee will spearhead Medallia's AI innovation initiatives.

Medallia also announced several key leadership appointments: Bas Brukx as Chief Financial Officer, Ram Ramachandran as Chief Transformation Officer, Karl Knoll as General Counsel, and Jamie Hunter as Chief of Staff and Head of Corporate Development. Bishof expressed excitement about assembling a strong leadership team to enhance Medallia's innovation in customer experience and AI.

The company aims to shift from traditional customer experience surveys to AI-driven conversations and automation, helping clients improve competitiveness and customer satisfaction. Scott Crabill from Thoma Bravo acknowledged Mike Lipps' contributions and expressed eagerness to collaborate with the new leadership team to drive innovation and value for customers.

Medallia is recognized as a pioneer in experience management, utilizing its Experience Cloud platform to capture and analyze billions of experience signals across various interactions. The platform employs proprietary AI and machine learning technologies to provide predictive insights that inform business decisions, ultimately enhancing customer retention and driving revenue growth.

For more information, visit Medallia's website.